Refund Policy

1. Scope

This policy applies to consumers acting for non-professional purposes.

Business customers are governed by [B2B_TERMS_OR_CONTRACT].

2. Withdrawal Right (14 days)

Consumers generally benefit from a 14-day withdrawal period for distance contracts.

For digital services started before this period ends, execution requires explicit prior request and express waiver where applicable.

• If no waiver was given, refund rights may apply under law.
• If waiver and immediate execution were accepted, withdrawal may no longer apply for services already performed.

3. Subscriptions

• Cancel anytime to stop next renewal via [SUBSCRIPTION_MANAGEMENT_URL].
• Already billed periods are generally not refunded pro rata unless required by law.
• If a major malfunction attributable to [COMPANY_NAME] is confirmed, a goodwill credit or partial refund may be offered case by case.

4. One-off Purchases

• Specific refund terms for one-off purchases are shown at checkout.
• No refund for fully executed services except where required by law or due to proven provider error.

5. How to Request a Refund

Send requests to [BILLING_SUPPORT_EMAIL] including:

• Account identity and email.
• Transaction reference ([PAYMENT_ID]), date, and amount.
• Detailed reason and supporting information.

6. Processing Times

• Acknowledgment within [ACKNOWLEDGEMENT_DELAY].
• Initial decision within [RESPONSE_DELAY].
• If approved, refund to original payment method within [REFUND_DELAY_BUSINESS_DAYS] business days (bank delays may apply).

7. Abuse Prevention

Fraudulent, abusive, or repetitive unfounded requests may be rejected.

8. Disputes

For disputes, first contact [BILLING_SUPPORT_EMAIL] for amicable resolution.

Consumers may then use the consumer mediator: [MEDIATOR_NAME] ([MEDIATOR_URL]).